Q: What are your delivery fees and coverage area?

A: Our delivery area covers the entire City of Springfield, MO for a $6 delivery fee.  We also cover many surrounding areas:

                                  Willard, Republic, and Battlefield are all $6 delivery fees,

                                  Bois D' Arc, Nixa, and  Rogersville are all $8 fees

                                 Ash Grove, Walnut Grove, and Ozark are all $10 delivery fees.  

                                 Strafford is a $12.00 delivery fee.

                                 Fair Grove is a $15 delivery fee.

And we have all the time FREE delivery to Springfield Funeral Homes and Springfield Hospitals

Q: How often do you deliver and what is your cut-off time?

A: We deliver twice daily Monday through Friday at 10:30 a.m. and 12:30 p.m.  Orders must be placed by 2:30 p.m. for same day delivery.  On Saturday, we have one delivery, orders must be in by 10:00 a.m. and will be out for delivery at 11:30 a.m.  Any other special delivery times, give us a call and we will try to help you as best as we can.

Q: Are you able to take an order for delivery outside your delivery area?

A: Absolutely, we are partners with Flower Shop Network which allows to accommodate orders that need to be made in another state.  

Q. What does 'Designer's Choice' mean? 

A: 'Designer's Choice' is a term used to describe an arrangement made by the floral designer's own whims and creativity. The team of florists chosen to be a part of Orchard Hills Floral are a talented group of people based on skill and knowledge and you can rest easy when you let them have their way on an arrangement you purchase under 'Designer's Choice'. 

Q. I just received an arrangement, how do I make it last longer? 

A. Great question! The answer varies a little and depends on a couple things; type of flowers, container and care you give it. If you received a vase arrangement, pull out the flowers in your fist to change out the water every other day and when you do, make sure to cut the stems.  If you received a container arrangement with foam, make sure to add water every other day and that it soaks the foam thoroughly. 

Q. What is your refund policy?

A. We have a 100% guarantee! We want our customers happy with their arrangements and gifts. In the event you are dissatisfied with what you ordered, please call our store at (417) 868-0128 to discuss any issues that you have with our products or service. We will make every effort to ensure your 100% satisfaction. We will replace that arrangement with another of equal value free of charge.

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