Q: What are your delivery fees and coverage area?
A: Our delivery area covers the entire City of Springfield, MO for a $8.00 delivery fee. We also cover many surrounding areas:
Willard, Republic, and Battlefield are all $8.00 delivery fees,
Bois D' Arc, Nixa, and Rogersville are all $10.00 fees
Ash Grove and Walnut Grove are $12.00 delivery fees.
Ozark is a $14.00 delivery fee.
And we have all the time FREE delivery to Springfield Funeral Homes and Springfield Hospitals*.
(**Springfield HOSPITALS are Cox S. and Mercy, NOT other medical clinics and buildings associated with those institutions.)
Q: How often do you deliver and what is your cut-off time?
A: We deliver twice daily Monday through Friday at 10:30 a.m. and 12:30 p.m. Orders leaving here at 10:30 a.m. usually arrive before 1:00 p.m. and orders leaving here at 12:30 p.m. usually get delivered by 5:00 p.m. Orders must be placed by 2:00 p.m. for same day delivery. On Saturday, we have one delivery, orders must be in by 11:00 a.m. and will leave out for delivery at 11:30 a.m. Any other special delivery times or questions, give us a call (417)868-0128 and we will try to help you as best as we can. (TIME IS CST)
Q: Are you able to take an order for delivery outside your delivery area?
A: Absolutely, we are partners with Flower Shop Network which allows to accommodate orders that need to be made in another state.
Q. What does 'Designer's Choice' mean?
A: 'Designer's Choice' is a term used to describe an arrangement made by the floral designer's own whims and creativity. The team of florists chosen to be a part of Orchard Hills Floral are a talented group of people based on skill and knowledge and you can rest easy when you let them have their way on an arrangement you purchase under 'Designer's Choice'.
Q. I just received an arrangement, how do I make it last longer?
A. Great question! The answer varies a little and depends on a couple things; type of flowers, container and care you give it. If you received a vase arrangement, pull out the flowers in your fist to change out the water every other day and when you do, make sure to cut the stems. If you received a container arrangement with foam, make sure to add water every other day and that it soaks the foam thoroughly.
Q. What is your refund policy?
A. We have a 100% guarantee! We want our customers happy with their arrangements and gifts. In the event you are dissatisfied with what you ordered, please call our store at (417) 868-0128 to discuss any issues that you have with our products or service. We will make every effort to ensure your 100% satisfaction. We will replace that arrangement with another of equal value free of charge.
