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Our Substitution Policy:
Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. All items on our website represent the types of products we offer and may vary depending upon availability. Substitutions may be necessary to ensure your flower arrangement or gift is delivered in a timely manner. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color that is similar to the original.
If the floral container or vase shown online is not available, a similar container or vase will be used.
For green and blooming plants, similar plants may be substituted of equal or greater value.
For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
If the plant container shown online is not available, a similar container will be used.
Specialty gifts such as teddy bears or chocolates may be substituted with another specialty gift of equal or greater value and of similar theme and category.